Apply for BMC Helix developer Job

4 to 6 Relevant Experience

Technical Skills:

• In-depth knowledge of BMC Remedy ITSM and Helix platforms.
• Expertise in fresh implementations of the Helix platform and migrating from remedy.
• Proficiency in Discovery, CMDB, Helix GPT, Digital Workplace, and virtual agents.
• Strong experience with API-based integrations (REST, SOAP) and third-party system connectivity.

Desired Skills:

• Experience with cloud platforms like AWS or Azure for hosting Helix, along with Docker and Kubernetes.
• Knowledge of ITIL practices and automation tools.
• Familiarity with enterprise tools such as EBS (Enterprise Service Bus) and other third-party applications.

Soft Skills:

• Strong problem-solving and analytical abilities.
• Effective communication and stakeholder management.
• Ability to lead and collaborate within cross-functional teams.

Certifications (Preferred):

• BMC Certified Professional (Remedy/Helix).
• ITIL Foundation or higher certification.
• Cloud certifications (AWS, Azure, GCP, Docker, Kubernetes).
• API and integration certifications (e.g., EBS, Postman, or other enterprise tools).

Key Responsibilities

1. Migration Execution:
   • Perform hands-on migration of data, workflows, and configurations from BMC Remedy to Helix.
   • Enable next-generation features, including Helix Smart IT, Discovery, and Digital Workplace.
2. Fresh Implementation:
   • Deploy BMC Helix platform components.
   • Configure out-of-the-box and custom workflows for new implementations.
3. API Integrations:
   • Develop and test REST/SOAP APIs to integrate with third-party applications such as ServiceNow, Jira, Salesforce, and custom tools.
4. Testing & Validation:
   • Conduct thorough testing of migrated and newly implemented features.
   • Validate integrations to ensure seamless communication between Helix and other systems.
5. Documentation:
   • Maintain comprehensive documentation for migration, implementation, and integration activities.
6. Support:
   • Provide Level 3 support during and after migration/implementation phases.
   • Troubleshoot issues related to new configurations, integrations, and feature enhancement