Apply for DWP Service Support Engineer Job

6 to 8 Years Relevant Experience

• Highly experienced in delivering IT End User technical support.
• 3+ Years experience in Enterprise IT End User Support of 3000+ users.
• Expert in Microsoft O365, Teams, Teams Meeting Rooms (MTR), Windows 10/11, MacOS, Active Directory, Azure, PowerApps, SCCM, InTune, SharePoint, iOS/Android.
• ITIL Service Management.
• Excellent analytical and problem-solving skills.
• Degree or 5+ years equivalent experience preferred.
• IT Project Management experience.
• PowerShell.

Responsibities

• Primary objective is to provide specialised 2 nd and 3 rd Line Technical PC, Mobile, Hardware, OS and O365 Productivity Suite Support for our key/critical senior users to strict service and experience levels.
• Provide elevated Digital Experience Level Agreements (XLA’s) and end to end service management for our sites and meeting suites.
• Support and implement a wide range of Digital End User technologies and feed into future strategy roadmaps.
• Analyse and report data points including Asset Management and Tracking, Productivity suite data, Productivity Score, Teams CQD analysis, User data and Supplier Service Quality assurance.
• Support for a high percentage Windows & Mac platforms and apps.
• Provide support for Unified Comms, Meeting Technologies and Meeting Room services, including testing, monitoring and break/fix.
• Support DWP Continual Service Improvement objectives.
• Maintaining and grow relationships across immediate team, suppliers, wider IT organisation and business domains.
• Evaluate and provide feedback on available and emerging technologies to determine the potential impacts and business value.
• Provide Digital End User Project administration support.
• Contribute to the management of supplier commercials and services, where external suppliers are used to deliver services.
• Undertake any other work as directed by their line manager in connection with their job as may be requested.