Apply for IVR Developer Job

4 to 6 Years Relevant Experience

• Job Description for IVR Call flow developer & Contact center Telephony Engineer for NICE CxOne Studio.

Technical Responsibilities

• Hands on development experience in any IVR Technologies like Nice /Genesys /Avaya/Amazon Connect.
• IVR Callflows designing and configuration management for ASR/TTS integration
• IVR Callflows development for Skills / Queues Routing & Agent groups.
• Demonstrated knowledge and ability to troubleshoot any issues around Nice Studio or Amazon Connect Contact Workflows.
• Experience working on Nice Studio Administration Or Genesys Administrator, GAX,
• Nice / Amazon Connect / Genesys strategy development using composer / IRD interactive routing designer.
• Interest to perform thorough and exhaustive IVR Callflow Unit testing, Inbount / Outbound Test cases development, integration and system testing.
• Experience in any Contact Center Technology with hands-on experience on complex implementations with focus on IVR development, Call routing, queuing and transfers
• Understand how SIP Kvp attached data is passed on from IVR to CTI and the rest of the Nice / Avaya / Genesys modules.
• Experience in troubleshooting individual IVR Telephony products as well as system integrations between IVR and ASR/TTS, Inbound Call routing to Queues by tracking through log files and logically being able to determine where problem might reside.
• Must have hands-on experience on designing and implementing IVR and speech solutions.
• Ability to configure, test and debug the IVR calls and fixing bugs to existing IVR Contact flows within Nice Studio / Amazon Connect Contact Flows.
• Knowledge of LDAP, Active Directory, Password vault, security protocols such as SSL certs, SSH keys and encryption
• Should have the ability to run queries on Database for troubleshooting and reporting.

Experience

• 1+ years of hands-on experience in any of the below IVR development technologies.
• Nice CxOne Studio / Amazon Connect Contact flows
• Genesys GVP IVR 8.5 / CxCloud / Pure Cloud
• CME, GAX, Composer, CCPulse, CCAnalyzer
• GVP architecture knowledge / Any IVR migration experience.
• SIP logs troubleshooting in-depth knowledge
• Call Center experience in supporting telephony applications and reporting
• Experience in Avaya Aura / AACC / Elite products
• 2+ years’ experience
• Managing and supporting OS: UNIX, Linux and Windows
• Oracle PL/SQL / TLS encryption
• Network / Logging Tools