Apply for Servicenow Admin Job

6 to 8 Years Relevant Experience

Roles & Responsibilities:

The ServiceNow Certified System Administrator is responsible for ensuring the efficient operation, maintenance, and compliance of the ServiceNow platform and its applications. Key responsibilities include:

• System Monitoring & Administration: Oversee the health, usage, and compliance of ServiceNow, managing day-to-day support and maintenance operations.
• Application Support & Upgrades: Handle application support, code migrations, patching, replications, and version upgrades. Ensure security fixes and debug performance issues for optimal functionality.
• MID Server & Security Management: Install and manage MID servers while implementing security measures for application support and operational activities.
• Workflow & Automation: Collaborate with the ServiceNow team to develop automated workflows for handling diverse customer requests efficiently.
• Training & Platform Customization: Develop and implement training plans for end-users while customizing the platform to align with organizational needs.
• Integration & Automation: Establish system integrations and automation processes to enhance platform efficiency and usability.
• UI & Business Rules Customization: Design and manage UI policies, actions, scripts, pages, and business rules for enhanced user experience.
• Data Management & Application Support: Assist with application upgrades, data loading, and maintenance across ServiceNow and integrated systems.
• Software Releases & Stability Optimization: Contribute to ServiceNow software releases by executing configuration tasks and delivering new features while ensuring stability and usability through regular maintenance.
• CMDB Management: Maintain CMDB health using Discovery or equivalent methods to support asset and configuration management.
• Notification & UI Configuration: Create and configure notifications, UI pages, UI macros, script includes, and formatters within ServiceNow.
• Documentation & Knowledge Management: Develop and maintain process and knowledge documentation for both team members and users.
• Technical Support & Implementation: Support existing and proposed ServiceNow solutions, participate in feature deployments, and provide architectural controls for new requirements.
• Research & Innovation: Stay updated on ServiceNow products and related technologies while collaborating with team members to design optimal solutions for technical challenges.

Qualifications & Skills:

• Certification: ServiceNow Certified System Administrator (CSA).
• Technical Expertise: Strong knowledge of ServiceNow scripting, AngularJS, and JavaScript frameworks.
• ITIL Process Understanding: Full comprehension of ITIL processes with the ability to lead and implement best practices.
• Problem-Solving & Analytical Skills: Highly analytical approach to troubleshooting and optimizing ServiceNow functionalities.
• Independent Work Ethic: Ability to work autonomously with minimal supervision.
• Enhancement & Fix Management: Actively manage application improvements and issue resolutions.
• Educational Background: Bachelor’s degree in Computer Science, Business, or a related field.
• Experience: Minimum of 5 years in ServiceNow administration.
• Global Collaboration: Experience working in global, cross-functional teams, partnering with internal customers for requirements gathering, analysis, and business process definition.