Apply for ServiceNow CMDB Architect Job

6+ Years Relevant Experience

Job Summary:

We are looking for a ServiceNow CMDB Architect to design, implement, and maintain Configuration Management Database (CMDB) solutions. The ideal candidate will have deep expertise in ServiceNow CMDB, Configuration Management, and Change Management, along with strong communication skills and the ability to work in a 24x7 support environment.

Key Responsibilities:

• Architect and manage the ServiceNow CMDB, ensuring data integrity, accuracy, and compliance with industry standards.
• Develop and implement CMDB strategies, frameworks, and best practices to enhance IT service management.
• Oversee configuration management processes, ensuring proper tracking of IT assets and their relationships.
• Work closely with Change Management teams to ensure seamless integration with CMDB.
• Design and maintain data models, discovery processes, and integrations within CMDB.
• Establish governance policies for CMDB usage and compliance.
• Collaborate with cross-functional teams to drive CMDB adoption and continuous improvements.
• Troubleshoot, resolve, and optimize CMDB-related issues.
• Provide 24x7 support for critical CMDB operations.
• Train and mentor teams on CMDB best practices and ServiceNow functionalities.

Required Skills & Qualifications:

• Extensive experience as a CMDB Architect with expertise in ServiceNow CMDB.
• Strong knowledge of Configuration Management and Change Management processes.
• Experience with CMDB design, implementation, and governance.
• Proficiency in ServiceNow Discovery, integrations, and ITSM processes.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Ability to work effectively in a 24x7 support environment.