Job Descritpion of ServiceNow IT Service Management
4+ Years Relevant Experience
- Have a strong understanding of software development and business process engineering in the ServiceNow application.
- Implement, configure, and support ServiceNow ITSM solutions.
- Optimize IT service delivery processes.
- Manage incidents, problems, and changes within the ServiceNow platform.
- Ensure the efficient use of the ServiceNow platform.
- Collaborate closely with IT and business teams to enhance service quality.
- Streamline workflows to improve IT service management practices.
- Monitor and analyze ServiceNow performance to identify areas for improvement.
- Provide training and support to users on ServiceNow ITSM functionalities.
Required Skills for ServiceNow IT Service Management Job
- Asset
- CMDB
- Service requests
- HTML
- Angular JS
- ITSM modules including Incident
- Problem
- Change
- CMDB
- Asset
- Notify
Our Hiring Process
- Screening (HR Round)
- Technical Round 1
- Technical Round 2
- Final HR Round
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