Experience in lifecycle of software assets including, inventory, assignment, RMA, recovery, and disposal; tracking and maintaining a database of software purchases and warranty/maintenance agreements; maintaining an accurate collection of process and procedure documentation; and working with System Admin Manager on product roadmaps and vendor discussions.
Ability to interpret contract terms and conditions in licensing details including third party restrictions, platform and location restrictions, multiple core counts and other technical options.
Ability to read and interpret technical documents and effectively present information for one-on-one and small group situations.
2+ Yrs Exp in ServiceNow.
The Asset Management Analyst will be required to maintain effective communication with business partners as well as corporate vendors, and therefore will require skills in relationship management, collaboration, and attention to detail, customer service and negotiation.
ITIL Foundations Certification preferred.
ServiceNow or Flex era experience preferred.
Understanding of ITIL framework or service management practices regarding incidents and requests.
Understanding of financial systems for quotes and ordering of assets.
Strong Microsoft Excel skills.
Strong customer/team interaction skills.
Good verbal and written communications skills. Detailed oriented.
Ability to multitask in a fast-paced environment.
Ability to work independently and comprehend issues involving little to no concrete variables in non-standard situations, as well as problems that are undocumented.
Responsible for the software asset lifecycle, including inventory, assignment, RMA, recovery, and disposal.
Coordinate with corporate partners on software modernization and verification efforts; work with Supervisor and Manager on product roadmaps and vendor discussions.
Maintain an accurate software asset inventory using approved systems, including regular audits of physical and digital assets.
Maintain an accurate collection of process and procedure documentation.
Build and maintain asset management database.
Build relationships between assets and business services in the CMDB.
Explore opportunities for maximizing or exploiting unused or partially used IT assets to achieve full efficiency and ROI from company resources.
Create and publish monthly status inventories and usage positions, to include global IT assets.
Ensure that the system and processes provide insight into compliance and key dates of licenses, warranties, maintenance agreements, and vendor contracts.
Assist Procurement in negotiating licensing agreement.
Monitor and analyze trends in company spending and inventory control to make recommendations for the future, and to identify areas for possible savings and/or asset optimization.
Ensure that all IT asset life cycle-related costs and risks are correctly identified through metrics and published status reports, while enforcing mitigation and remediation activity.
The position supports the entire Royal Caribbean Group organization, including all brands.
The position will work closely with Procurement and Supply Chain.
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